Terms of Service

Effective Date: January 1, 2024 Last Updated: January 1, 2024

Welcome to SportGuide.app ("Service"), operated by SportGuide, LLC ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website and sports scheduling services.

By accessing or using SportGuide.app, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

1. Service Description

SportGuide.app provides sports schedule information, channel listings, and automated scheduling tools specifically designed for bars, restaurants, and hospitality venues. Our services include:

Core Features (All Plans)

• Comprehensive sports event schedules for major leagues (NFL, NBA, MLB, NHL, NCAA Football, NCAA Basketball, MMA, NASCAR)
• Local channel and network information for sports broadcasts
• Basic filtering and search capabilities
• Print-friendly schedule generation
• Email support

Premium Features (Pro and Enterprise Plans)

• Automated email scheduling (daily, weekly, bi-weekly, or custom intervals)
• Advanced filtering by sport, team, time, and location
• Multiple staff email management
• Priority support
• Location-based channel customization
• API access for integrations
• Custom branding and white-label options
• Multi-location management
• Advanced analytics and reporting

2. User Accounts and Registration

Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old or have legal capacity to enter into contracts
• Business accounts must be registered by authorized representatives

Account Responsibilities

• You are responsible for all activities under your account
• Notify us immediately of any unauthorized use or security breaches
• One account per business entity unless otherwise agreed upon

3. Subscription Plans and Billing

Plan Types

• Basic Plan: Free tier with limited features
• Pro Plan: Monthly ($29) or yearly ($299) subscription with enhanced features
• Enterprise Plan: Monthly ($99) or yearly ($999) subscription with full feature access

Billing Terms

• Subscription fees are billed in advance on a monthly or yearly basis
• All fees are non-refundable except as required by law
• Pricing may change with 30 days advance notice
• Payment is processed through Stripe, subject to their terms
• Failed payments may result in service suspension

Cancellation

• You may cancel your subscription at any time
• Service continues until the end of your current billing period
• No refunds for unused time unless required by applicable law

4. Acceptable Use Policy

Permitted Uses

• Using the Service for legitimate business purposes in the hospitality industry
• Accessing sports schedules and channel information for your venue
• Sharing schedules with your staff and customers
• Integrating with your existing business systems (where API access is provided)

Prohibited Uses

• Reselling or redistributing our sports data to third parties
• Using automated scripts to scrape or download large amounts of data
• Reverse engineering or attempting to extract our underlying data sources
• Creating competing services using our data
• Violating any applicable laws or regulations
• Transmitting malicious code or attempting to breach security

5. Intellectual Property Rights

Our Content

• SportGuide.app and all related content, features, and functionality are owned by SportGuide, LLC
• Sports data is compiled from publicly available sources and transformed into our proprietary format
• Our software, algorithms, and user interface are protected by copyright and trade secret laws

User Content

• You retain ownership of any content you provide (restaurant information, staff details, etc.)
• You grant us a license to use this information to provide our services
• We may use aggregated, anonymized data for service improvements and analytics

Third-Party Content

• Sports schedules and team information are derived from publicly available sources
• Team logos and trademarks remain the property of their respective owners
• We operate under fair use principles for informational and commercial purposes

6. Data Usage and Sports Information

Sports Data Sources

• We aggregate sports schedule information from multiple public sources
• Data accuracy depends on the reliability of these sources
• We make reasonable efforts to ensure data accuracy but cannot guarantee 100% accuracy

Channel Information

• Channel listings are based on geographical location and provider information
• Channel availability may vary by location and cable/satellite provider
• We are not responsible for last-minute programming changes by broadcasters

Real-Time Updates

• Sports schedules may change due to weather, scheduling conflicts, or other factors
• We provide updates as they become available from our sources
• Critical changes are communicated through our notification systems (where applicable)

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data We Collect

• Account information (name, email, business details)
• Usage analytics and service interaction data
• Payment information (processed by Stripe)
• Staff email addresses for automated scheduling features

Data Processing

• We process data to provide and improve our services
• Staff email addresses are used solely for authorized schedule distribution
• We do not sell personal information to third parties
• Data is stored securely with industry-standard protections

8. Service Availability and Support

Service Levels

• We strive for 99.9% uptime but do not guarantee uninterrupted service
• Planned maintenance will be announced in advance when possible
• Emergency maintenance may occur without notice

Support Levels

• Basic Plan: Email support during business hours
• Pro Plan: Priority email support with faster response times
• Enterprise Plan: 24/7 phone and chat support with dedicated account management

Support Scope

• Technical assistance with using SportGuide.app features
• Help with account setup and configuration
• Troubleshooting integration issues
• General questions about sports schedules and features

9. Limitations of Liability

Service Limitations

• SportGuide.app is provided "as is" without warranties of any kind
• We do not guarantee the accuracy, completeness, or timeliness of sports information
• We are not responsible for losses due to incorrect schedule information
• Service interruptions may occur due to technical issues or data source problems

Liability Caps

• Our total liability for any claims is limited to the amount you paid for the Service in the preceding 12 months
• We are not liable for indirect, incidental, or consequential damages
• Some jurisdictions do not allow liability limitations, so these may not apply to you

Third-Party Services

• We integrate with payment processors, email services, and other third-party providers
• We are not responsible for the availability or performance of these services
• Third-party terms and conditions may apply to certain features

10. Indemnification

You agree to indemnify and hold harmless SportGuide, LLC and its affiliates from any claims, damages, or expenses arising from:

• Your use of the Service in violation of these Terms
• Your violation of any applicable laws or regulations
• Any content you provide or actions you take using the Service
• Claims that your use of the Service infringes third-party rights

11. Termination

Termination by You

• You may terminate your account at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You remain responsible for any outstanding fees

Termination by Us

We may terminate or suspend your account immediately for:

• Violation of these Terms or our Acceptable Use Policy
• Non-payment of fees after notice and opportunity to cure
• Fraudulent or illegal activity
• Prolonged inactivity (free accounts may be terminated after 12 months of inactivity)

Effect of Termination

• Your access to the Service will cease immediately
• We may retain your data for a reasonable period as required by law or legitimate business purposes
• Some provisions of these Terms survive termination (payment obligations, intellectual property, limitations of liability)

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when:

• Posted on this page with an updated "Last Updated" date
• For material changes, we will provide 30 days advance notice via email
• Continued use of the Service after changes constitute acceptance

13. Governing Law and Disputes

Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.

Dispute Resolution

• We encourage resolving disputes through direct communication first
• If formal action is necessary, disputes will be resolved through binding arbitration
• You retain the right to pursue claims in small claims court for qualifying disputes
• Class action lawsuits are waived except where prohibited by law

Jurisdiction

Any legal proceedings will be conducted in [Your Jurisdiction], and you consent to personal jurisdiction there.

14. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SportGuide, LLC.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights to any affiliate or successor.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or third-party service outages.

Contact Information

For questions about these Terms, contact us at:

• Email: support@sportguide.app
• Address: [Your Business Address]

By using SportGuide.app, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.